Privacy Policy

Effective Date: November 3, 2025

Contact Email: linkupzambia@gmail.com

1. Introduction

Welcome to LinkUp Zambia, a mobile marketplace that connects buyers and service providers across Zambia. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”).

2. Information We Collect

a. Information You Provide

• Account data such as name, email, phone number, and password.
• Profile and business details for vendors.
• Payment transaction references (no card or PIN data stored).
• Support inquiries.

b. Information Collected Automatically

• Device details, crash logs, and analytics data.
• Optional location data to show nearby services.

3. How We Use Your Information

• To manage accounts and facilitate connections.
• To process payments and transactions.
• To improve features, security, and support.

4. Sharing of Information

We never sell personal data. Information may be shared only with:

• Firebase (authentication, analytics).
• Payment processors (MTN, Airtel, Zamtel, Stripe).
• Legal authorities when required.

5. Data Retention & Security

Data is stored securely on Google Firebase servers and protected by encryption.

6. Your Rights

You can update or delete your data through the app or by contacting linkupzambia@gmail.com.

7. Children’s Privacy

We do not knowingly collect data from anyone under 16 years of age.

8. Updates

This Privacy Policy may be updated periodically. The latest version will always be available through this page.

9. Contact Us

For any questions, email linkupzambia@gmail.com.